Frame & Frame, LLC

Each year our team reviews our core values, client reviews, and employee sentiment.  We have established the following core values which guide our daily interactions with every client:

• Family – In its most basic terms, a family is defined as a group of individuals who share a legal or genetic bond.  It can also be defined as a group of people who are not blood-related, but who share common attitudes, interests or goals.  At Frame & Frame, we believe that family consists of the people who support you and love you; the people you can confide in and trust.  Family means having someone to love you unconditionally in spite of your shortcomings. Family is loving and supporting one another even when it’s not easy to do so. … Family is unrelenting, it’s secure and reliable. Family isn’t just important, it’s the most important!”  “Our clients are like family.”
• Loyalty – Loyalty means staying true or faithful to someone.  It is standing up for them in good times, as well as in bad times. It is loyalty that builds and strengthens those relationships.  At Frame & Frame, not only does our team take care of one another, but we maintain loyalty to our clients and work hard to gain their confidence in order to have clients for life.  Frame & frame has maintained our loyalty to clients for over 70 years.  “I don’t like to give up on people when they need someone not to give up on them.”        -Carrol Bryant
• Teamwork – Teamwork is when people cooperate and collaborate, using their individual skills and providing constructive feedback, working towards a common goal or objective.  Teamwork is selfless.  At Frame & Frame, we work together as a team.  Every role in our office is essential to obtain the best results for our clients and to provide exceptional client service.  We not only collaborate within our office, but also with our clients and other professionals to provide the absolute best client experience that we can.  “Alone we can do so little; together we can do so much.” – Helen Keller
• Excellence –Excellence is defined as a talent or quality which is unusually good and surpasses ordinary standards. It means doing the best job possible and providing the finest service that we can.  It means continuous improvement and striving to be the best in the industry, while creating an exceptional client experience.  At Frame & Frame, each client is #1 and we understand that each set of circumstances is special and unique.    “Excellence is to do a common thing in an uncommon way.” – Booker T. Washington 
• Trust – Trust is total faith – a firm belief – in the truth, reliability, or ability of someone or something. It is the assured reliance on the character, ability, strength or truth of someone or something. Trust is the natural result of thousands of tiny actions, words, thoughts, and intentions. It does not happen all at once; gaining trust takes work  We work hard to gain our clients’ trust and confidence by looking out for their best interests, taking care of their needs, and striving to provide top-notch customer service.   “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”  -Stephen Covey
• Respect – Respect is a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements. It  means that you accept somebody for who they are, even when they’re different from you or you don’t agree with them. Respect in your relationships builds feelings of trust, safety, and wellbeing.  We understand that respect is earned and not given.  We earn your respect by:
  1. Acknowledging each person’s basic dignity;
  2. Listening to our clients’ stories;
  3. Being kind and considerate to others; and
  4. Treating others the way we want to be treated.

  “One of the most sincere forms of respect is actually listening to what another has to say.” -Bryant H. McGil